Shipping information

Freight cost:

Within Germany:
Free shipping.

Within Europe (EU), no islands or remote areas:
Up to 50,-- Euro value 7,95 Euro per shipment. Above 50,-- Euro free shipping

Outside the EU but within Europe, no islands or remote areas:
9,95 Euro per shipment
(When importing the goods, customs duty, import sales tax and fees for customs clearance might be charged)

USA + Canada
40,-- Euro per shipment
(When importing the goods, customs duty, import sales tax and fees for customs clearance might be charged)

Shipping procedure:

- STANDARD:
Goods are shipped by UPS or GLS Parcel service.

- PICK UP:
We do not offer pick up option. (Do not ask for exceptions!)

Important action when receiving a shipment:
1. please check number of cartons/pieces handed over by the forwarder and compare the amount with the amount shown in the shipping documents.
2. Check the condition of the carton, Look for damages. Damages must be claimed immediatly at the person/forwarder who is handing over the shipment to you. Any later claims will not be accepted by the forwarder or transport insurance.
In case this will not be possible, please refuse to take the shipment and let the forwarder send it back to us.
ATTENTION: Transport damages must not be visable outside on the carton. A hidden damage might appear during transport.
3. Check your mail account for shipping information from our peket service providers. It may happen that the parcel service does not arrive at a parcel and sends you a request or information to an alternative delivery location.